FAQ

No. Kotiza does not hold any funds and does not receive any payments. The money moves directly between you and the tontine organizer, as usual. The app only records who has contributed and who has had their turn.

The tontine organizer and you. Other members see the payout order and the group's payouts, but each person sees the details of their own contributions only.

The organizer sees your contribution as “Late”, and you may get a reminder by SMS or WhatsApp. Kotiza does not apply any penalty. The rules of the tontine are still the ones your group has set.

Yes, if your organizer agrees. Each amount is recorded, and your page shows what you have paid and what is left.

Your page shows the month of your turn and the amount you will receive. The organizer sets the payout order, and everyone can see it.

The organizer can record a payment, and every action is written in a history that the organizer cannot erase. If you disagree about something, write to us: we can look at it.

The link connects you to the number the organizer entered. If it does not match your number, contact the organizer so they can correct it. No one else can change it.

Yes. The new member takes the last position, and a round is added at the end for their turn. The pot for the following turns goes up, because there is one more person contributing. They also owe the rounds that have already passed. Kotiza records these as catch-up contributions, at the amount the others owed, due on the day they join. This money is not added to any pot: you decide who gets it. Kotiza shows you the total before you confirm. If you added someone by mistake, deactivate them and their catch-ups with no payment are removed.

Record the amount you received. The contribution stays due for the rest, and reminders ask only for what is missing. It changes to “Paid” once the full amount is reached. If the member gives more than they owe for that round, the extra goes to their other contributions still due, oldest first, and Kotiza shows you where before you confirm. If you decide to let the rest go, open their page in Members and choose “Waive the rest”. The pot for that round then goes down by the same amount if it has not been paid out yet, and the waiver stays in the history.

Their history is kept in full. Their contributions for future rounds with no payment are deleted. Those they have already partly paid are closed at what they paid. Their contribution for the current round is still due. If they joined after the start, their catch-ups with no payment are deleted too. If the member has not had their turn yet, Kotiza warns you before you continue.

Yes, in Profile. The new amount applies to FUTURE rounds only. Past rounds and the current round do not change. Otherwise, the history would no longer match what members actually paid. A future contribution that is already partly paid never goes below what was paid.

Yes, as long as the members involved have not had their turn yet. A position that has already been paid out is locked. Moving it would rewrite a payout that was already made.

While the tontine is paused, you cannot record payments or send reminders, automatic or manual. Nothing is erased. You can resume whenever you want.

They are included in your subscription. Circle includes 100 reminders per month, Network 300, and Movement 600. If you go over your included reminders, you can keep sending. Your allowance resets on the first day of each month. In each tontine, a member gets at most one manual reminder per channel in 20 hours, and the number of manual reminders in 24 hours has a limit. The Reminders screen shows who can be reminded and how many reminders you have left. Automatic reminders do not count toward these limits. Kotiza shows the number of SMS before sending. A message with accents or curly quotes can count as 2 SMS.

Not immediately. Deleting removes the tontine from your list, but its history is kept for 12 months. Write to us during that time if you need to get it back. After that, the history is permanently erased.

3 months, on the Circle plan, starting on the day you create your first tontine. No card is needed. The end date is shown in Profile and on the Subscription page, and we write to you 7 days before, then the day before.

Nothing is charged. To keep going, you pay for your subscription on the Subscription page. Without payment, everything keeps working for 30 more days. After that, reminders stop, and you can no longer add a member or create a tontine. Your ledger stays complete, and your members can still see it. If you pay during the trial, the months you pay for start when the trial ends.